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Shipping & Delivery
1-7 Business Days
All orders ship the same or next day. In the rare event your items are delayed or take longer than our standard delivery time please understand that we work with third-party shipping companies. Once your items leave our warehouse that delivery company possesses your packages and we no longer control shipping delays or issues they might experience during transit. We suggest using the tracking number provided in your shipping confirmation email and reaching out to that shipping company directly, as they have your package not us.
Refunds & Returns
We currently do not offer refunds and/or exchanges of any kind.
Eligibility for Refunds and Exchanges (Exceptions)
- We only replace items if they are defective. If you need to exchange it for the same item, send us an email at (support@sunbear.com).Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
Check out our Refund Policy page for more details.
