Refund Policy

Thank you for shopping at Sunbear

We currently do not offer refunds and/or exchanges of any kind.

Eligibility for Refunds and Exchanges (Exceptions)

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (support@sunbear.com)

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Some health and personal care items

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at (support@sunbear.com)

Shipping

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please see, we cannot guarantee that we will receive your returned item.